Installation
Q: Do I need to be a qualified electrician to install TecHome electrical devices?
A: In accordance with Australian law, any device that is wired to 240V mains electricity requires a qualified electrician to install the device.
Remote Controls Trouble Shooting
Q: My remote control won’t work. What can I do?
A: 1. Check the receiving device has power.
2. Replace the battery in the remote
3. Contact your installer as your device/s may need re programming
Remote Controls: General
Q: Can TecHome remotes controls control existing appliances, for example TVs or Air Conditioners?
A: TecHome remote controls are only able to transmit to TecHome receivers.
Q: Will my remote control interfere with other devices, for example my neighbours garage door?
A: Our remote controls use a secure transmitting code system that only allows paired devices to talk to each other.
Q: How many devices can TecHome transmitter (remote control) control?
A: You can control as many devices as you like. As long as the receivers are paired to the transmitter the options are limitless. Pairing the receivers to the remote is a simple process.
Q: How long do the batteries last in remote controls?
A: This depends on the usage of the remote control. However, a general rule is 2-3 years. Replacement batteries are easily sourced from any good battery retailer.
Q: Can I have more than one transmitter controlling one receiver?
A: Yes, you can control up to 48 remotes. In addition, the remote controls do not need to be the same TecHome models. TecHome has several styles of remote controls to choose from.
Q: Are batteries included with the TecHome remotes?
A: Yes, all TecHome remote controls are supplied with batteries.
General Product Queries
Q: Are TecHome remote controls and receivers compatible?
A: All TecHome remotes and receivers are compatible with each other.
Q: Are TecHome products available in 115V?
A: Yes, upon request our products are available in 115V.
Remote Controls: Range & Frequency
Q: What is the range of TecHome Remote Controls?
A: TecHome remote controls have direct line of sight range of 150m. However, please be aware that objects in and around the home/office can diminish this range, especially if the object contains metal.
Q: What frequencies do TecHone remotes transmit? Are they approved (safe) frequencies?
A: TecHome remotes are available in 433MHz, 868MHz & 916MHz. 433MHz is approved world wide, 868MHz is approved for Europe and 916MHz is approved for Asia and USA. Please Contact Us if you require further information.
Shipping charges & GST charges
Q: Does TecHome ship internationally?
A: Yes. Please Contact Us for a country specific shipping quote.
Q: How much are TecHome Australian shipping charges?
A: In accordance with TecHome’s pricing policy (as at 29 January 2009), Domestic delivery charges are set at $AUD 25.00 for up to and including 6 items, $AUD 30 for up to and including 8 items and $ 35 AUD for up to and including 10 items. International shipping charges are dependant on country of destination and weight. Please Contact Us for further information.
Q: Is GST (General Sales Tax) included in the prices of TecHome products?
A: Yes. However, wholesale (business to business) buyers and international buyer are exempt from GST.
I've got several TecHome remote controlled devices. Can I control them with one device?
Yes, TecHome has a couple of options to achieve this. Please Contact Us and we will find the best solution for you.
What is Home Automation and How can it help me?
Home Automation is a term used to describe a growing trend in homes and offices to automate everyday functions. This can include switching on and off indoor lights and outdoor lights remotely at pre schedules times.
Home automation can also include scheduling the automatic operation of irrigation, waterpumps,heating and air conditioning, window coverings (roller blinds, awnings, louvres), patio opening roofs security monitoring and access control (for example automatic gates, garage doors and automatic doors).
Benefits of home automation include the convenience of pre scheduling events, for example turning on outdoor security lighting at dusk and turning them off at dawn, and central controlling electrical devices. Home Automation also saves energy by turning off electrical devices when they are not needed.
